Delivery - Return

Good to know: For the European Union and the International

All our packages are managed by laposte France which transmits to local operators (swiss post, bpost, correos, posteitaliane, royal mail, usps, Deutsche Post ...) the delivery of your package at the national level. For Switzerland we also deliver by post in the border area

Buy without risk!

you have 30 days to return an item and request an exchange or refund *.

How do I return my order?

1. WRITE US an email to shamballaquality@gmail.com in order to give us the reason.

2. AFTER AGREEMENT send the product to:

customer service 7 allée de l'Egalité 95570 Bouffemont.

at. The exchange is made after checking the conformity of the returned products (complete and intact articles, in their original packaging).

b. Possibility of a refund of items returned after receipt by our services within 7 days in the form of a voucher.

* Our jewelry made to order is not eligible for a refund. However, you will be offered a voucher for the corresponding amount.